User Guide

For information, visit our Web site driveswarehouse.com or call 1-888-476 5944.

Select any of the 1200+ products displayed on the driveswarehouse.com website, and order Online, via Phone, Fax, or through Mail.

Online Ordering


 

No matter where you are located globally, online purchase is the fastest and most efficient way to buy a product. You can order any of our products for direct shipment through our website driveswarehouse.com If you are a new customer, please register at our website.
Your email address will be assigned as your account name. You can quote this account name for all your future purchases. In order to process your order, the following details must be provided: (a) A valid Credit Card (b) Credit Card Billing Address (c) Shipping Address (d) Phone Number (e) Email Address.

 

Order by Phone



When you place your order with driveswarehouse.com via phone, your call will not have to wait in a queue. Your can always be sure that there is a live person to process your order details at the other end. If for any reason, we are unable to attend you, our sales representative will always return your call within the next 15 minutes. You can call 1-888-476 5944 to place an order.

Order by Fax



Please use our order form to fax us your order details. We will confirm the receipt of your order via fax. We aim to process your fax order the same day that we receive it. Fax orders received on non-business days will be processed on the next business day. You can fax to us on 1-888-476 5945.

 

Mail Orders



Just fill up our order form, and send it to P.O. BOX 822720, DALLAS, TX 75382-2720. Our Customer Service Rep. will contact you via phone, fax, or email to confirm receipt of your order. Receipt of payment is verified prior to shipment.

Processing of Orders



All online orders are processed as soon as they are received into our email system. (Provided there are no credit or shipping delays). To ensure that you receive your products on time, we process faxed or mailed orders on the same business day that they are received. However, any orders that are faxed and e-mailed on weekends and on holidays are processed on the next business day.

Payment Options



For all transactions, payment is accepted in U.S. dollars only. All purchases are prepaid.

Credit Cards: We accept major credit cards like MASTERCARD / VISA / AMEX. All credit card orders are verified prior to shipment. Delay in the credit card payment process, can hold up your same day shipment. In case of any such eventuality, we will call or e-mail you and try to minimize the delay.

Wire Transfer: For payments through Wire Transfer, please call 1-888-476 5944 or email to sales@driveswarehouse.com for wire transfer instructions.

Others: While Credit card is our preferred method of payment, we also accept other form of payment such as Cashiers Checks, Money Orders, Company Checks, and Personal Checks. Please note with Company Checks, and Personal Checks are subjected to 15 days waiting period from the date of receipt of the check prior to shipment.

Cash on Delivery: Cashiers Check or Money

Order are the only accepted COD payments.

Shipping



Our preferred carrier for Shipping is UPS. If you prefer shipment with another carrier, we recommend you call the carrier (other than UPS) direct and arrange pickup at our warehouse to avoid freight surcharges. Orders received on Saturday requiring Monday delivery are shipped via. FedEx Next-Day Air only. All freight charges are prepaid and added to the invoice, which includes Insurance & Handling fees.

Insurance



We ship your purchases with full insurance. If you find that the item you purchased is damaged, please make sure the shipment remains at the point of delivery, within the original packaging, for inspection by a representative of the freight carrier. Failing to have the shipment available for inspection by the carrier can result in loss of insurance coverage which means you will own the damaged merchandize.

Concerns



If you are concerned about your shipment, you can monitor it with the help of the tracking number. Tracking numbers are sent automatically by email for on-line orders. If you have placed your order using any other form of order such as phone, mail, or fax, please request tracking number notification.

10 Money Back Gurantee Policy



If for some reason, you are unhappy with the product that you purchased from driveswarehouse,
we have a 30-day money-back guarantee policy. (Days are counted by product receipt & return dates confirmed by UPS/FedEx tracking numbers). 

Products must be returned in their original packing, and without any damage or usage. 

All 'opened box' returned items are subjected Manufacturer Warranty Inspection in order to qualify for any refund. 

If product is powered-up, installed or marked, there is an automatic 30% Restocking Fee applies.

11 Return Procedure



If you are unsatisfied with any of the products that you have purchased at driveswarehouse and wish to return it, all you have to do is to call our Customer Service at 1-888-476-5944 or email to sales@driveswarehouse.com to obtain the Return Material Authorization Number (RMA#).

12 Warranty Claim/Return Policy



All products at driveswarehouse come with 12 months manufacturer’s warranty against defects in material or workmanship. Manufacturer has the final say on whether a warranty claim is honored or not. Therefore as the distributor of drive products driveswarehouse.com assumes no liability for warranty failures. 

To initiate a warranty claim, call our Customer Service at 1-888-476 5944 or email to sales@driveswarehouse.com to obtain Return Material Authorization Number (RMA#).
Returns will not be accepted without RMA number on return package.

In addition to manufacturer’s standard 12 months warranty on material and labor, Driveswarehouse offers additional 12 months Labor warranty (free labor on repair) on all products. Drive/Line Reactor packages qualify for additional 24 months warranty on labor and material.
Phase Converter Drive products are not qualified for this 36 months warranty.

13 Taxes



Driveswarehouse do not collect sales taxes outside Texas. However, international customers are responsible for the payment of import taxes, and duties as required by freight carriers.
Please use the following address and numbers to direct your queries or place an order:
P.O. BOX 822720, DALLAS, TX 75382-2720
Email: sales@driveswarehouse.com

 

General and Sales Enquiries

Sales/Accounting Phone: 1-888-476 5944
General Fax: 1-888-476 5945
Accounting Fax: 1-888-476 5945
Sales/Returns: 1-888-476 5945
Tech support: 1-888-476 5944
Visit us at our website driveswarehouse.com

 

Fax/Mail Order Form

InstructionsPlease PRINT in CAPITAL letters using BLACK ink only. Fill in the applicable ovals completely (*). Mail/Fax this completed form to DriveswareHouse.com.